Depending on which survey you read, the biggest complaint that guests often have in hotels is the HVAC (or PTAC) systems.  Our Service Experience Analysts have spent many restless nights fighting hotel air conditioning systems.  First, it is too hot, then it is too cold… and it is always too loud!  We came across a couple of good articles on hotelmanagement.net that we are glad to share.

In an article about managing the effect of PTAC noise, hotelmanagement.net gives some great tips.  From the article:

“Imagine if you are in a car and you stomp your foot on the gas pedal to go full speed, then at every stoplight you turn the car off,” said AJ Bhimji, HVAC consultant for Hybrid PTAC Systems. “That’s the way PTACs have been used over the years.”  Continue reading →