If you are working hard on improving your guest welcome with our Guide to the Ultimate Arrival Experience, we wanted to share a few stories of the Ultimate Arrival Experience in action.  The great thing about these two stories is how they show how our Ultimate Arrival Experience will work for any hotel.  These two hotels were both visited by one of our mystery shoppers during the same week…  both took a similar approach to the arrival experience… but are very different hotels.  The first hotel was a budget-friendly Holiday Inn, the second was an ultra-luxurious Ritz-Carlton.

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