TrueGuest currently works with top hotel brands such as Marriott, Renaissance, Wyndham, Hilton, Sheraton, Crowne Plaza, St Regis, Embassy Suites, Courtyard by Marriott, Holiday Inn, and Doubletree.

Here is what some of our clients are saying about us:

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“TrueGuest has been a great business partner with our hotel… they are very flexible with tailoring audit programs and scope to meet our needs. I particularly like their concise reporting format that has all of the pertinent information to help us improve service and internal controls. Also, their pricing is very reasonable.”

Dave Clayton, Senior Director of Finance – JW Marriott/Ritz-Carlton LA Live

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“I wanted to thank you and your staff for the outstanding service you provide my hotel. Our commitment to outstanding customer service is the top priority and the reports and analysis you supply are an effective and invaluable tool that assists my managers with key information, which has allowed us to improve our customer satisfaction scores and reach our service and quality goals in all departments.”

Dominic Acolino, General Manager – Embassy Suites Anaheim South Hotel

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“TrueGuest are true experts when it comes to guest service and internal controls for hotels. The service they provide is truly invaluable to our management team. It is great to have such a valuable service that truly understands our hotel and our goals.”

Kelly Ladner, Director of Finance – Westin Mission Hills, Palm Springs

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“TrueGuest, thank you for the professionalism and discreet service you have provided to our business. You have improved not only the integrity of our day-to-day operation but a lasting customer experience for our hotel guests.”

Carlos Solis, Director of Food and Beverage – Radisson Los Angeles Airport Hotel

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“We recently began a search for a reputable company to assist us in growing our service scores here at the Hyatt Regency Long Beach.  We were so pleased with the prompt response and service from TrueGuest and grateful for the thorough job they completed that we booked several additional visits to our hotel in the near future.  Their reports are investigative and complete with detailed comments regarding not only our good service but areas where we may improve. We appreciate the candid feedback presented in such a professional and easy-to-review manner.  We look forward to partnering with them for many visits to come.”

Matthew Brink, Food and Beverage Director – Hyatt Regency Long Beach