Outlet Mystery Shopping Services

In addition to our overnight, complete hotel Service Experience Audit, TrueGuest also offers mystery shopping for individual outlets.  Our individual outlet shops are a great way to focus on improving the service and internal controls in an individual area of your hotel.  You get an informative, customized report for your restaurant, bar, gift shop, or coffee shop.  This program is incredibly effective in helping you launch a new program such as a new breakfast program or when you want many visits in a short period of time.

Our Mystery Shopping Program makes it easy to:

To request an Outlet Mystery Shopping sample report, email us by clicking on the ‘contact us’ tab.

To see FAQs (frequently asked questions) about our Mystery Shopping Programs, click here.

Internal Control Integrity Tests

Let’s face it, employee theft is a constant worry for hotel managers.  Hotel restaurants and bars have such a low opportunity for profit, to begin with, so proper internal controls can really make or break your business.  Internal theft can easily account for 5 percent of your hotel restaurant or bar’s sales.  We are here to help you put a stop to internal theft.

To request more information and a sample report, email us by clicking on the ‘contact us’ tab.

To see FAQs (frequently asked questions) about our Mystery Shopping Programs, click here.