TrueGuest Service Experience Audits

TrueGuest Service Experience Audits

With a passion for creating memorable guest service, we created a customized program that is guaranteed to increase your guest service scores. TrueGuest scores service standards and pinpoints every area of opportunity your hotel has to make long-lasting guest impressions.  We provide you with the most effective customer service training tool available. TrueGuest’s mystery shopping programs also include a thorough review of your property’s internal controls.

We serve nearly every major brand such as Ritz-Carlton, St. Regis, Renaissance, Marriott, Hilton, Hyatt, Westin, Radisson, Holiday Inn, and Wyndham, as well as independent hotels.  Whether your hotel is a 1 Diamond or a 5 Diamond, we have a program for you.  Our services range from individual outlets to complete, overnight visits.

TrueGuest is the ultimate training and measurement tool.  Our analysts have the hospitality experience you need to give you results that you can count on.  Our reporting is simple to understand and easy to use as a cornerstone for your guest service program.  Click on the Mystery Shopping tab for more information about our services.

Don’t miss these new additions to our website:

Our new online training guide to Getting Your Beverage Cost Under Budget

Our new training videos on Better Breakfast Buffet Service

The Benefits of Mystery Shopping

Our new YouTube channel

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Recent Posts

Forbes Travel Guide Releases 2024 Five-Star Award Winners

Forbes has been traveling the globe to certify more hotels for 2024. They have added an additional 21 international 5-Star Hotels and only 1 additional US Hotel. The 66th annual list features 340 Five-Star, 600 Four-Star, and 503 Recommended hotels; 78 Five-Star, 121 Four-Star, and 59 Recommended restaurants; and 126 Five-Star and 201 Four-Star spas worldwide.

From the Forbes Press Release:

FTG compiles its ratings using an objective, independent and data-driven process. Incognito inspectors pose as everyday guests and stay at hotels, board cruises, receive spa services and dine at fine restaurants around the world. They test some 900 exacting standards—such as whether a room is designed to promote sleep quality or whether the food-and-beverage choices support a guest’s well-being—emphasizing exceptional service, which accounts for 70 percent of a property’s rating. Newer standards focus on the guest experience, such as ensuring “cocktails are dynamically interesting and photogenic” and even asking if the inspector would “readily recommend this property to others.” The remaining 30 percent comes from the quality and condition of the facilities. Finally, inspectors are now required to reflect on whether there was great value in the experience.

The full list of 2024 Five Star winners is as follows:

  1. Forbes Travel Guide Releases 2022 Five-Star Award Winners Comments Off on Forbes Travel Guide Releases 2022 Five-Star Award Winners
  2. Forbes Travel Guide Releases 2021 Five-Star Award Winners Comments Off on Forbes Travel Guide Releases 2021 Five-Star Award Winners
  3. AAA Adds 1 Hotel to Exclusive Five Diamond List for 2021 Comments Off on AAA Adds 1 Hotel to Exclusive Five Diamond List for 2021
  4. AAA Adds 6 Hotels to Exclusive Five Diamond List for 2020 Comments Off on AAA Adds 6 Hotels to Exclusive Five Diamond List for 2020
  5. Forbes Travel Guide Releases 2020 Five-Star Award Winners Comments Off on Forbes Travel Guide Releases 2020 Five-Star Award Winners
  6. AAA Adds 10 Hotels to Exclusive Five Diamond List for 2019 Comments Off on AAA Adds 10 Hotels to Exclusive Five Diamond List for 2019
  7. AAA Adds 7 Hotels to Exclusive Five Diamond List for 2017 Comments Off on AAA Adds 7 Hotels to Exclusive Five Diamond List for 2017
  8. Five Diamond Hospitality is now TrueGuest Comments Off on Five Diamond Hospitality is now TrueGuest
  9. AAA Adds 6 Hotels to Exclusive Five Diamond List for 2016 Comments Off on AAA Adds 6 Hotels to Exclusive Five Diamond List for 2016