Basic Safety and Security for your Guests

Our analysts have stayed at many hotels so far in 2008.  During those visits, the lack of general safety and security really stands out.  Though we do test for some loss prevention standards, in many instances, things just happen that make it really scary to be staying in a hotel.  Many of those things are due to a lack of employee training and standards.

In one instance, one of our analysts had their car valet parked, she approached the attendant and told him that she had lost the ticket.  He simply asked for the analyst’s last name and retrieved the vehicle that matched.  He did not check ID, match the name with a room number, or anything else of the sort.  The analyst should have asked for the Lamborghini sitting in the driveway!

During another visit, an analyst left the room to visit the restaurant.  Housekeeping cleaned the room while the analyst was gone.  Upon returning, the room door was not closed, but barely open.  The room door did not close automatically as it should have.  She was very surprised that her laptop and personal belongings were still in the room.

Continue reading