USA Today – You call this a five-star hotel?

Grand Hotel PlazaThere is a great article in today’s USA Today about a problem we’ve complained about for years: websites overstating the quality of hotels.  The culprit is a hotel in Rome that Priceline.com was selling as a 5-Star hotel.  Spoiler alert: the hotel is far from a 5-Star hotel.  From the article:

We recently stayed a few nights in Rome before a Mediterranean cruise. We were traveling with family, including my in-laws. We booked a five-star hotel, the Hotel Grand Plaza, through Priceline.com. We were excited because the hotel website looked great.

When we got there, we found the property was old and tired and the rooms we had booked each had significant deferred maintenance. For example, in one room, water continuously dripped from the bathroom ceiling onto the toilet seat. The electrical faceplate in one room was lying on the floor, leaving wires exposed in a room where small children were staying. Another room had no closet, only a plywood armoire that was too narrow for the four hangers inside to hang properly. One room had a tub but no shower curtain, so water went all over the floor. The list goes on.

USA Today did a little digging and found that Priceline.com was overstating the quality of the hotel.  From the article: Continue reading