Shift breaks are the law here in California. It is a trouble that most restaurant managers hate to deal with. It is the policy that most servers fail to adhere to. Those mandatory breaks that each employee must take are not just a burden on the server and the restaurant managers, it is frustrating to your customers as well.
While eating at the restaurant of a very exquisite and expensive hotel the other day, we had a disappointing experience. Our service could have been described as good and terrible. How? Well, the service and friendliness from our server and bartender was excellent and would have rated a 5 of 5… when they were around.