Budget Travel ran a great article in their February issue as part of their confessions series. Read the full article here. The article is written by a hotel room attendant who clearly does not enjoy her job and took every short cut possible from skipping the vacuuming to placing a do not disturb sign on a door or two.
We believe that hotel cleanliness has greatly improved over the last decade or so. Remember the old days of room attendants washing the drinking glasses in the bathroom sink and having comforters that were cleaned once a year? Whoever invented the triple sheeted bed deserves an award. We also love new hotels that skip the bathtubs and just install showers. I could not imagine taking a bath in a hotel room and doubt many guests ever do.
When you click over to the magazine article, be sure to read the comments at the bottom. There is some great stuff there!
Ever watch someone under 30 book a hotel room? They fire up the internet and go to a site like expedia.com or hotels.com and do a search of the city they are traveling to. Then they narrow their choices to a handful of hotels that fit their budget. Then the fun really starts. People who have spent the last decade on the internet know how to get the most out of it. No 25 year old is going to trust that 4 star rating that Expedia gave your hotel. They don’t believe that your hotel was ‘hotel of the year’ for the last five years as stated on your website. They are going to see what actual people (well, internet people anyway) have to say.
Their decision to stay at your hotel starts with a quick review of your website. Does it have a pool? Check. Steakhouse? Got it. Gym? Ok. They take your hotel into consideration. But is it better than the hotel down the street that has the similar rates?
A quick Google search will tell them what they need to know. They read the reviews on tripadvisor.com. Maybe they check out yelp.com or read your Yahoo Travel ratings. Oh, Mary from Iowa says your staff is rude and your food is lousy. Three people say that your hotel lost their reservations and two people say that they were overcharged during their stay.