Trade website, BigHospitality, recently posted a very interesting report comparing restaurant complaints over service with complaints over food quality. The article is based on a report titled ‘Handle With Care’, produced by the Institute of Customer Service. The reports argues that the way customers are treated by the restaurant employees is often more important than the food.
In fact, the top 3 complaints are ‘staff attitude’, ‘staff competence’, and ‘organizations not keeping promised’.
Check out the full article or the Handle With Care Report below.
Full Report for Purchase: Institute of Customer Service